One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes. And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.
Position Summary
We are currently seeking a Consumer Proposal Inquiries Administrator to join our team. The hours for this role are Sunday - Thursday 9:30 am-6:00 pm EST. The ideal candidate will provide superior customer service and administrative support for the Consumer Proposal file administration process. This role has the flexibility to work from home and an uninterrupted high-speed internet connection is a must.
Major Responsibilities
Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:
Addressing proposal payment requests, NSF payments and mitigating defaults
Coordinating revival processes
Efficiently respond to current clients inquiries relating to the status of their file
Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
Issuing status and other miscellaneous letters to the debtors, creditors etc.
Liaising with other team members to ensure efficient and diligent administration of the proposal estates
Ensure phone queues are cleared and assigned tasks are completed on a daily basis
Work together with colleagues to help assist the clients
Participate in ongoing training to improve technical knowledge
Qualifications/Experience:
Previous insolvency experience
Post-secondary education or related equivalent experience
Insolvency Administrator Certificate (asset but not required)
Knowledge, Skills and Ability:
Excellent verbal and written communication skills to speak effectively with clients and other third parties
Strong attention to detail and the ability to multitask in a fast-paced environment
High computer literacy including the ability to learn new programs
Excellent time management and organizational skills
Great interpersonal skills to deal with team members, staff, and clients
Strong learning skills
A team player who can also work independently and take ownership of their workload
Compensation, Benefits, and Perks To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people. As a part of our team, you will receive:
flexible work arrangements
vacation and wellness days
extended health and dental coverage as well as a virtual doctor plan
Employee Assistance Program and mental health resources
company matching retirement savings plan
financial support for professional development
annual company events
exclusive access to perks and discounts
Our Commitment to Inclusion, Diversity, and Equity At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices. Farber encourages applications from all qualified candidates who represent the diversity of Canada.
if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.