Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
 
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.
 
Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

We are currently seeking an Operations Clerk to join our Sheppard office. This is a hybrid role and attendance at the office is required at least 2 times per week in addition to any team events, meetings, or training sessions.

Responsibilities

• Send initial notices (electronically) to creditors for all summary bankruptcy (“PB”) and consumer proposal (“CP”) file
• Send various other statutory forms to creditors, as required (electronically)
• eFile Final Statements of Receipts and Disbursements to the Office of the Superintendent of Bankruptcy (“OSB”) for review and receipt of Letter of Comment (“LOC”). Review documents for accuracy prior to eFiling
• Liaise with the OSB regarding any issues with eFiling; follow up on status of LOCs or any outstanding issues
• Collaborate with Banking Team member for the processing of the final dividend cheques, levies, and trustee’s fees, closure of files and sending of required statutory notices
• Prepare Form 16 for all PB and CP files
• Monitor/Review PB and CP files to ensure all cheques have cleared in order to process the Trustee’s Discharges (Forms 16)
• Co-ordinate with a Licenses Insolvency Trustee to sign Forms 16 and efile them to the OSB
• Customer Service duties to attend to creditors’ inquiries and requests (phone calls and emails)
• Sort dividend cheques for mailing and for courier delivery
• Pick up incoming mail and drop off outgoing mail
• Scan Proof of Claim forms to third party
• Scan various documents and upload to digital storage
• Prepare Affidavits of Service
• Commission Affidavits of Service
• Review returned mail, research for new addresses and re-direct mail, as required
• Generate DC905 forms and arrange for weekly courier to Canada Revenue Agency
• Prepare Notices of Disallowance for mailing by Registered Mail
• Digitize (scan and destroy) paper records
• Send hard copies of notices/documents to creditors
• Filing of paper documents
• Monitor SharePoint lists at various stages of a file’s life and complete required processes in a timely manner
• Input information into clients’ files to schedule pre-authorized payments
• Other tasks, as may be required

Qualifications
 

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset
• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment 
• Committed and a team player
• Highly motivated with a strong sense of accountability for their work
• Ability to work independently with integrity, honesty and ownership.
• Experience working remotely is an asset
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

• flexible work arrangements
• vacation and wellness days
• extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• company matching retirement savings plan
• financial support for professional development
• annual company events
• exclusive access to perks and discounts

Our Culture at Farber
 
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.    
 
Farber encourages applications from all qualified candidates who represent the diversity of Canada.   

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.  

We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.