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Qualifications
Benefits, and PerksPosition: Manager, Consumer Proposal Meeting of Creditors
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Company Information
Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help
Position Summary
The Manager, Consumer Proposal Meeting of Creditors (CP MOC) provides people and operational leadership across the Meeting of Creditors, CP Amendments and Bankruptcy Solutions Specialist functions.
The Manager is accountable for effective creditor negotiations, timely file progression, appropriate proposal amendments and bankruptcy consultations when proposals are no longer viable. The role oversees team performance, operational capacity, compliance and service standards, while improving processes and outcomes to minimize unnecessary MOC rounds, unsuccessful proposals and associated revenue losses.
Responsibilities
People Leadership & Development
- Lead, coach and develop employees across all three functions, establishing clear priorities, performance expectations and accountability while fostering a respectful working environment.
- Manage performance through regular one-on-ones, documented coaching and feedback, annual reviews, goal setting, recognition and timely action to address performance gaps.
- Oversee employee onboarding, training, cross-training and development to strengthen technical, negotiation, communication and file-management capabilities.
- Manage attendance, scheduling, workload distribution and coverage to maintain operational effectiveness and service standards.
Creditor Negotiation & MOC Operations
- Oversee creditor negotiations and Meetings of Creditors, providing guidance on negotiation strategies, counteroffers, voting issues, client affordability, proposal viability, amendments and supporting documentation.
- Support complex negotiations and escalations, ensuring positions and agreements are evidence-based, professional and appropriately documented.
- Drive proactive creditor engagement to improve acceptance outcomes and reduce unnecessary adjournments and repeated MOC rounds.
- Ensure meetings are scheduled, prepared, conducted and documented within required timelines, including accurate minutes, amended documents and follow-up actions.
- Monitor meeting outcomes, adjournments, aged files and subsequent MOC rounds, intervening to resolve barriers and ensure timely progression.
CP Amendments
- Oversee the CP Amendments function, ensuring appropriate assessment of client affordability, amendment eligibility and proposal viability, supported by complete financial information.
- Ensure accurate preparation, review and filing of amended documents, compliance with legal requirements and appropriate communication with the Official Receiver.
- Provide direction on complex amendments, ensuring timely client follow-up and coordination with other Consumer Proposal teams.
- Identify situations where amendments are not viable and coordinate alternative insolvency solutions with Licensed Insolvency Trustees and relevant teams.
Bankruptcy Solutions Specialist Oversight
- Oversee bankruptcy consultations and internal referrals involving withdrawn, rejected, failed or annulled proposals, including failed Division I proposals and annulled proposals not revived.
- Ensure appropriate handling of referrals involving new debt, garnishments, asset shortfalls, existing proposal clients considering bankruptcy and clients requesting consultations.
- Monitor referral volumes, follow-up activity and service timeliness, providing guidance on complex or escalated consultations.
Operational Performance & Reporting
- Manage operational priorities, workloads, capacity, upcoming meetings, appointments and outstanding files to ensure effective resource allocation and achievement of service standards and statutory deadlines.
- Monitor productivity, quality, acceptance, rejection, withdrawal and adjournment outcomes, including file and associated revenue losses against established targets.
- Analyze creditor voting patterns, negotiation outcomes, recurring delays and operational trends to identify risks and improvement opportunities.
- Provide management reporting and actionable insights on performance, capacity, emerging risks and opportunities; conduct regular team meetings to communicate priorities, results and procedural updates.
Client, Stakeholder & Process Management
- Ensure timely, clear and professional client communication regarding creditor requests, amendments and meeting outcomes, supporting employees with difficult conversations and escalations.
- Maintain effective relationships with creditors, Licensed Insolvency Trustees and internal partners, resolving recurring file-quality issues and improving coordination and handoffs.
- Identify and implement improvements to workflows, controls, reporting, procedures and negotiation practices.
- Support adoption of new processes and technology while maintaining the technical and systems knowledge necessary to provide effective operational guidance.
- Postsecondary education or an equivalent combination of education and relevant insolvency experience; Insolvency Administrator Certificate or equivalent education is an asset.
- Previous experience leading, coaching and managing employees in insolvency operations or a related environment.
- Strong experience in consumer proposal administration, Meetings of Creditors and creditor negotiation.
- Strong people leadership, coaching, performance management and employee development capabilities.
- Sound judgment, analytical thinking and decision-making skills, including assessing proposal viability and resolving complex issues.
- Strong negotiation, conflict resolution and stakeholder relationship management skills.
- Excellent written and verbal communication, organization, prioritization and time-management skills.
- Ability to interpret operational performance and quality information, manage risks and drive improvements in a high-volume, deadline-driven environment.
- Collaborative leadership approach and ability to support teams through change.
- Strong computer literacy, including Microsoft Office; experience with Ascend or similar insolvency administration systems is an asset.
Benefits, and Perks
- Hybrid work environment
- Generous vacation- wellness days and birthday off
- Extended health and dental coverage, plus virtual doctor services
- Employee Assistance Program and mental health resources
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts