Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:\n\t
- Addressing proposal payment requests, NSF payments and mitigating defaults
- Coordinating revival processes
\n\t

\n\n

\n\t
- Efficiently respond to current clients inquiries relating to the status of their file
- Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
- Issuing status and other miscellaneous letters to the debtors, creditors etc.
- Liaising with other team members to ensure efficient and diligent administration of the proposal estates
\n\t
Ensure phone queues are cleared and assigned tasks are completed on a daily basis
Work together with colleagues to help assist the clients
Participate in ongoing training to improve technical knowledge

\n
\nQualifications\n\n

Previous insolvency experience
Post-secondary education or related equivalent experience
Insolvency Administrator Certificate (asset but not required)
Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment.
Excellent verbal and written communication skills to speak effectively with clients and other third parties
Strong attention to detail and the ability to multitask in a fast-paced environment
High computer literacy including the ability to learn new programs
Excellent time management and organizational skills
Great interpersonal skills to deal with team members, staff, and clients

\n\n

Strong learning skills
A team player who can also work independently and take ownership of their workload

\nBenefits, and Perks\n\n

Remote work model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts

\n\n

Position: Consumer Proposal Inquiries Administrator
\nLocation: Remote with expectation to attend company events
\nIndustry: Financial Services
\nEmployment Type: Permanent/Fulltime
\nSalary: $41,000 - $46,000
\n

\nOur Culture at Farber
\n
\nAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
\n
\nFarber encourages applications from all qualified candidates who represent the diversity of Canada.  \n\n

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

\nWe thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
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