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Client Service Representative (Remote)

North York, Ontario

Company Information

One of Canada's longstanding and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth.  To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary

At Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this role, you will respond to incoming calls and web submissions from existing and potential clients and advise on how our service offerings can help improve their financial situation. As the ideal candidate, you will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help.

In this position you must be available to work Monday to Friday, 9:30 am - 6:00 PM PST with the flexibility to work 12:30 to 9:00 pm PST and occasional Saturdays. You must be flexible with working rotational, afternoon, and evening shifts.

You must be available to attend training in the North York office.


Major Responsibilities

  • Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
  • Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
  • Manage multiple calendars while using practical judgement to schedule appointments for the client.
  • Efficiently respond to current clients’ inquiries relating to the status of their file.
  • Appropriately document every call in our information systems.
  • Perform administration tasks as assigned (this could include data entry, outbound calls to remind clients of their upcoming appointments, rescheduling appointments, communicating with the client via email etc.).
  • Communicate via email, webchat and SMS to potential clients.
  • Achieve team targets.
  • Develop, maintain and apply the learned knowledge of our specialized industry.
  • Other duties as assigned.


Education & Experience
 
  • College diploma
  • 3 years of prior customer service experience
  • Call center experience is an asset
  • Experience working in the financial industry is an asset

Skills Required
 
  • Excellent verbal and written communication skills; excellent spelling and grammar skills
  • Natural ability to recognize and speak to the client’s emotional state
  • Excellent listening skills
  • Ability to build and manage relationships
  • Detail oriented, organized, and effective time management skills
  • Ability to multitask and successfully operate in a fast paced and team environment 
  • Committed and a team player
  • Highly motivated with a desire to be successful
  • Experience with MS Office (Outlook, Excel, Word) and able to learn new software and applications quickly

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices. 

Farber encourages applications from all qualified candidates who represent the diversity of Canada. 
  • if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
 

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