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Client Care Specialist
North York, OntarioPosition: Client Care Specialist
Location: Remote with expectations to attend company events
Industry: Financial Services
Department: Client Management Centre
Employment Type: Permanent/Fulltime
Salary: $42,000-$45,000 + Bonus
Company Information
One of Canada’s longest-standing and trusted, government-regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operates within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes.
With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission extends beyond resolving debt, it is committed to restoring hope, rebuilding financial confidence, and empowering people to move forward with stability and dignity.
At our core, we believe that financial hardship should never define a person’s future, and that trusted guidance within a regulated system can create real, lasting change.
Position Summary
We are currently seeking a Client Care Specialist to join our team. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms. This person will be expected to work a 11am-7:30pm EST shift.
Responsibilities
Qualifications
Our Culture at Farber
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
Location: Remote with expectations to attend company events
Industry: Financial Services
Department: Client Management Centre
Employment Type: Permanent/Fulltime
Salary: $42,000-$45,000 + Bonus
Company Information
One of Canada’s longest-standing and trusted, government-regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operates within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes.
With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission extends beyond resolving debt, it is committed to restoring hope, rebuilding financial confidence, and empowering people to move forward with stability and dignity.
At our core, we believe that financial hardship should never define a person’s future, and that trusted guidance within a regulated system can create real, lasting change.
Position Summary
We are currently seeking a Client Care Specialist to join our team. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms. This person will be expected to work a 11am-7:30pm EST shift.
Responsibilities
- Communicate via email, phone call and SMS with clients to answer questions related to their consumer proposal payment status.
- Empathetically understand a client’s financial situation and individual needs and build a payment plan that is suitable for them and will assist them in completing their proposals successfully.
- Thoroughly analyze each file, based on individual consumer proposal terms, to ensure the client is up to date with their payments to avoid cancellation.
- Clearly document all client interactions.
- Set up banking agreements and other methods of payment within our firm database.
- Liaise with other team members to ensure efficient and diligent administration of the consumer proposals.
- Communicate with debtors regarding delinquent payments.
Qualifications
- Post-secondary education or related equivalent experience.
- Previous insolvency administration and/or customer service experience is preferred but not a requirement.
- Experience with soft collections experience is an asset
- Natural ability to recognize and speak to the client’s emotional state.
- Excellent verbal and written communication skills to speak effectively with clients and other stakeholders
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Excellent organizational and time management skills.
- High computer literacy including the ability to learn new programs.
- Great interpersonal skills to deal with team members, staff, and clients.
- A team player who can also work independently and take ownership of their workload.
- Collection experience would be beneficial.
- Flexible WFH model
- Vacation and wellness days
- Extended health and dental coverage, plus virtual doctor services
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Our Culture at Farber
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.