Company Information
One of Canada’s longest-standing and trusted, government-regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operates within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes.
With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission extends beyond resolving debt, it is committed to restoring hope, rebuilding financial confidence, and empowering people to move forward with stability and dignity.
At our core, we believe that financial hardship should never define a person’s future, and that trusted guidance within a regulated system can create real, lasting change.
Position Summary
We are currently seeking a Client Care Specialist to join our team. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms. This person will be expected to work a 11am-7:30pm EST shift.
Responsibilities
- Communicate via email, phone call and SMS with clients to answer questions related to their consumer proposal payment status.
- Empathetically understand a client’s financial situation and individual needs and build a payment plan that is suitable for them and will assist them in completing their proposals successfully.
- Thoroughly analyze each file, based on individual consumer proposal terms, to ensure the client is up to date with their payments to avoid cancellation.
- Clearly document all client interactions.
- Set up banking agreements and other methods of payment within our firm database.
- Liaise with other team members to ensure efficient and diligent administration of the consumer proposals.
- Communicate with debtors regarding delinquent payments.
Qualifications
- Post-secondary education or related equivalent experience.
- Previous insolvency administration and/or customer service experience is preferred but not a requirement.
- Experience with soft collections experience is an asset
- Natural ability to recognize and speak to the client’s emotional state.
- Excellent verbal and written communication skills to speak effectively with clients and other stakeholders
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Excellent organizational and time management skills.
- High computer literacy including the ability to learn new programs.
- Great interpersonal skills to deal with team members, staff, and clients.
- A team player who can also work independently and take ownership of their workload.
- Collection experience would be beneficial.
Benefits, and Perks
- Flexible WFH model
- Vacation and wellness days
- Extended health and dental coverage, plus virtual doctor services
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Position: Client Care Specialist
Location: Remote with expectations to attend company events
Industry: Financial Services
Department: Client Management Centre
Employment Type: Permanent/Fulltime
Salary: $43,000-$48,000 + Bonus
Our Culture at Farber
At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.
Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.