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Debt Solutions Manager (BC Remote)

BC (Remote), British Columbia
Company Information
 
One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt.

And now we’re embarking on our next stage of significant growth.  To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.  


Position Summary

At Farber, our Debt Solutions Managers are client-centric professionals who seek to help others improve their financial situation. In our Centralized Team, you will receive warm transfers from our call Client Service Team and external referral sources, immediately meet with potential clients over the telephone or video, review their financial situation, and provide solutions to help them rebuild their financial lives and live debt-free. Our clients are the focus of everything that we do, and as a Debt Solutions Manager, you will have the opportunity to work remotely helping others and make a difference in their lives. 

We are seeking a Debt Solutions Manager based in the west coast (remote) who is sales-focused, client-centric without compromising ethics, and able to meet deadlines.

In this role, you will need to have a sense of urgency along with flexibility to meet with clients outside of standard office hours.

Your shift will be within these hours of operations as required: Monday to Friday: 9:00 am – 9:00 pm / Saturday- 9:00 am to 5:30 pm (Pacific Standard Time). The candidate must be located in BC.

Schedules may change from time to time depending on business needs.

Major Responsibilities
 
  • Meet with potential clients, virtually, to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation.
  • Continuously follow up and follow through on commitments made to clients and third-party sources.
  • Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
  • Arrange final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.
  • Retain the critical relationship with clients during the administration of the file.
  • Handle communication of significant issues with clients and third party sources.
  • Familiarize yourself with all products and services offered by Farber and make those services available to your referral network as opportunities present themselves.
  • Attend training, team meetings, and Farber events as required.
  • Work within a remote co-operative team environment.

Education
 
  • Post-secondary degree or diploma with a focus in Business, Finance, or a related field.

Qualification/Experience
 
  • Client-centric with the ability to identify issues in a compassionate and non-judgmental manner.
  • Excellent time management skills to ensure clients’ needs are being actively heard and met and demonstrates urgency to achieve deadlines and meet Service Level Agreement’s (SLA) .
  • Achievement and results-oriented with a positive personality to increase revenue and increase clients’ happiness.
  • Maintains highly professional and ethical standards, high personal standards of integrity, honesty, empathy and trustworthiness.
  • Proven desire and ability to network, develop and grow the business with the support of Firm management.
  • People-oriented, entrepreneurial and an excellent communicator with the ability to build memorable customer experiences with every client interaction.
  • Strong problem-solving skills with an ability to identify solutions to meet specific individual needs.
  • Well organized, and detail-oriented with the ability to multi-task, work with urgency and adapt to change in a dynamic sales environment.
  • Proficient with different software applications, such as Microsoft Office (Excel, Word, and Outlook), keyboarding skills and an ability to learn and master new software programs.
  • Experience in consumer insolvency or personal financial services is an asset.
Salary Range

The salary for this role is 50000-55000 plus incentives.

Additional Requirements
 
  • Able to travel to our head office in Toronto, and training as/if required.
  • Must be willing to work inside and outside of regular business hours including weekday evenings and weekends.

Compensation, Benefits, and Perks
 
  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices. 

Farber encourages applications from all qualified candidates who represent the diversity of Canada. 
  • if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
 
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
 

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