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Customer Service Adminsistrator

Toronto, ON
Company Information

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth.  To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary

We are currently seeking a Customer Service Administrator (internally known as a Debt Solutions Administrator) to support the Trustee/Leader of the Asian Community Practice. In this role, the ideal candidate will offer administrative assistance while also providing exceptional service to our clients.

Major Responsibilities
 
  • Preparing documentation for filing and/or associated correspondence
  • Obtaining all proper supporting information and documentation to ensure a proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations)
  • Responding in a timely manner to ongoing queries and requests from creditors and debtors
  • Liaising with the administration team, including, but not limited to, assisting with obtaining information, documentation and following up on complex issues where input and interpretation are requested
  • Other duties as may be required

Qualifications
 
  • Post-secondary education or a minimum of 3 years of experience in administrative or clerical roles.
  • Knowledge of Microsoft Office, specifically Word, Outlook, Adobe, with the ability to learn other software(s) quickly as required.
  • Experience with Microsoft Dynamics CRM would be an asset.
  • Good analytical skills to analyze account activities.
  • Excellent communication skills in Cantonese and Mandarin with good communication skills in English.
  • Strong attention to detail with the ability to organize workloads and effectively multitask in a fast-paced environment.
  • A team player who can also work independently and take ownership of their workload.

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
  • flexible work arrangements
  • vacation and wellness days
  • extended health and dental coverage as well as a virtual doctor plan
  • Employee Assistance Program and mental health resources
  • company matching retirement savings plan
  • financial support for professional development
  • annual company events
  • exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
  • if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
 

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