View all jobs

Manager, Internal Communications & Employee Engagement

  • North York, Ontario
Company Information 

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.  
    
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.  
    
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.


Position Summary

At Farber, we believe that everyone can prosper — and that starts with the people who help make that possible every day.  

We are looking for a Manager, Internal Communications & Employee Engagement to help bring Farber’s purpose, strategy and culture to life for our people across Canada.  

This role will lead how we communicate, connect and engage with our employees, ensuring our people understand where Farber is going, why it matters and how they contribute to our success. You will work closely with the VP, People & Culture, CEO and Senior Leadership Team to turn business priorities into clear, meaningful and engaging communications that resonate with our people.  

You will also play a key role in bringing our Employee Value Proposition (EVP), employer brand and culture to life through storytelling, employee experiences, recognition and meaningful moments throughout the employee journey.  

This is a strategic and hands-on role. You will be equally comfortable advising a senior leader on an important organizational message, writing an employee communication, developing content for a company-wide meeting, or bringing a Farber event to life.  

At Farber, our work is ultimately about helping people. This role is about ensuring our people feel that same sense of purpose, connection and support in their experience at Farber. 


Responsibilities

Internal Communications  

  • Develop and lead Farber’s internal communications strategy, ensuring it reflects our business priorities, culture, values and employee experience.  

  • Partner closely with the CEO, VP, People & Culture and Senior Leadership Team to develop clear and thoughtful communications for key business priorities, organizational changes and company updates.  

  • Lead the development and delivery of leadership communications, employee announcements, presentations, talking points, town halls and other internal communications.  

  • Translate complex business priorities, changes and initiatives into communications that are clear, relevant, human and easy to understand.  

  • Coach and advise leaders on how, when and where to communicate with employees.  

  • Establish a thoughtful communications cadence and channel strategy that keeps our people informed without creating unnecessary noise.  

  • Ensure communications are consistent while still feeling authentic to the leader, audience and message.  

  • Listen to employee feedback and use insights, engagement data and feedback to continuously improve how we communicate.  

  • Help strengthen two-way communication across Farber, creating opportunities for employees to ask questions, share ideas and feel heard.  

Employee Engagement, EVP & Employer Brand  

  • Bring Farber’s EVP and employee promise to life through communications, storytelling, programs and employee experiences.  

  • Help employees connect their day-to-day work to Farber’s purpose, strategy and the difference we make for our clients.  

  • Develop employee stories and content that showcase the people behind Farber and the impact they have on our clients, colleagues and communities.  

  • Identify opportunities to strengthen connection, recognition, belonging and engagement across the employee experience.  

  • Partner with People & Culture to bring key employee moments and initiatives to life through thoughtful communications and experiences.  

  • Collaborate with Marketing to create a consistent connection between Farber’s corporate brand, employer brand and employee experience.  

  • Identify opportunities to celebrate our people, share success stories and recognize the contributions that make Farber a great place to work.  

  • Support initiatives that strengthen Farber’s culture of being curious, collaborative, accountable and, most importantly, human.  

  • Partner with Marketing to identify employee stories and content that can appropriately be shared externally to strengthen Farber’s employer brand.  

Employee Events & Experiences  

  • Lead the strategy and overall employee experience for key Farber events, including Annual Kickoff, quarterly meetings, Fun Days, employee celebrations and other company-wide experiences.  

  • Establish clear objectives, themes, agendas and content for events that connect employees to Farber’s strategy, purpose and culture.  

  • Partner with senior leaders and internal teams to develop meaningful and engaging event programming.  

  • Collaborate with internal partners on events planning, logistics, and execution.  

  • Manage external event agencies and partners where appropriate for larger or more complex experiences.  

  • Develop and manage event budgets, ensuring experiences are purposeful, engaging and delivered within budget.  

  • Gather employee feedback following events and use insights to continuously improve future experiences.  

  • Look for creative ways to make company events feel distinctly Farber — thoughtful, inclusive, engaging and connected to our people and purpose.  



Qualifications

  • 7+ years of progressive experience in internal communications, corporate communications, employee communications or a related field.  

  • Exceptional writing, editing and storytelling skills, with the ability to take complex information and make it clear, engaging and meaningful.  

  • Experience developing and leading internal communications strategies in a growing or changing organization.  

  • Demonstrated experience partnering with and advising executives and senior leaders on communications.  

  • Strong business acumen and the ability to understand business priorities and translate them into communications employees can connect with.  

  • Experience supporting organizational change, transformation or other significant business initiatives.  

  • Experience bringing an EVP, employer brand, culture or employee engagement strategy to life.  

  • Experience developing company-wide meetings, town halls, employee events or engagement experiences. Deep event-planning expertise is not required.  

  • Strong project management skills and the ability to manage multiple priorities, deadlines and stakeholders.  

  • Sound judgment, discretion and professionalism when working with sensitive or confidential information.  

  • A collaborative, relationship-oriented approach with the ability to build trust across all levels of the organization.  

  • A genuine interest in people, culture and creating experiences that make employees feel informed, connected and valued.  

  • A strong sense of what makes communication feel human rather than corporate.  

What Success Looks Like  

Success means our people feel connected to Farber, our purpose and each other.  

  • Employees understand Farber’s strategy, purpose and priorities — and how their work contributes.  

  • Communications are clear, timely, relevant and distinctly Farber.  

  • Our culture and EVP come to life through meaningful employee experiences, stories and events.  

  • Leaders communicate with confidence, and employees feel informed, recognized, supported and connected.  


Position: Manager, Internal Communications & Employee Engagement 
Location: Hybrid/North York
Industry: Financial Services 
Employment Type: Permanent/Fulltime 
Salary: $75,000-$85,000 + Bonus

Benefits, and Perks
  • Flexible work model
  • Vacation and wellness days
  • Extended health and dental coverage, plus virtual doctor services
  • Employee Assistance Program and mental health resources
  • Company-matching retirement savings plan
  • Financial support for professional development
  • Annual company events
  • Exclusive access to perks and discounts

Our Culture at Farber
 
At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.