Company Information One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt. And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals. Join us in better serving the growing number of Canadians who are in need of help.

 
Position Summary
 
We are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.

Responsibilities

• Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable.
• Working with different types of leads from multiple sources and displaying the flexibility needed to adapt to the varying demands this requires.
• Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates.
• Striving to improve against metrics and increase conversion rates while balancing this with the need to ensure client satisfaction.
• Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients; and showing compassion and empathy while guiding the clients through their options.
• Developing, maintaining and applying the learned knowledge of our specialized industry.
• Working closely with all support functions to ensure optimal employee and client journeys are accomplished.
• Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
• When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal.
• Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.
• Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships.
• Handling communication of significant issues with clients.
• Attending training, team meetings, and Farber events as required.
• Developing a positive perception of the Farber brand in the market.

Qualifications
 

• Proven willingness to develop and grow a practice area with the support of firm management
• Enrollment in the Trustee’s program, or desire and willingness to enroll in the program, would be an asset but is not a requirement
• Completion of, or willingness to enroll in, the Insolvency Administrator’s Course would be an asset
• Consumer insolvency practice experience is considered an asset but is not a requirement
• Excellent listening, selling and closing skills in the context of our highly professional and ethical standards
• Demonstrated track record in achieving sales quotas and results oriented attitude
• Strong interpersonal and negotiations skills
• Proficiency in personal one-on–one marketing; experience in building trust and maintaining long term referral relationships
• High personal standards of integrity, honesty, empathy and trustworthiness
• Co-operative team player with an unwavering focus on customer service
• Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure
• Assertive, confident, enthusiastic, and a passion for sales, with an entrepreneurial spirit
• Assume personal ownership and responsibility for your work and actions
• Ability to work independently to meet objectives, goals and timelines
• Excellent time management skills to ensure clients’ needs are being actively heard and met

Our Culture at Farber 

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.   

Farber encourages applications from all qualified candidates who represent the diversity of Canada.  

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com. 

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.