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Business Systems Analyst (with Dynamics 365 experience)

Toronto, ON

Company Information

Farber is an independent business advisory firm that provides practical solutions to complex financial and operating problems. We have a reputation for responsiveness and a track record of helping our clients achieve their objectives and overcome challenges.

We successfully partner and work with the leadership of North American companies, their advisors, lenders, and other professionals. Our diverse team of business-savvy experts operate seamlessly to provide services across the areas of restructuring, financial, human capital, and consulting.

With offices in Toronto, across Ontario, Calgary and Vancouver, Farber is positioned to advise businesses across Canada. Our global alliance extends our reach and provides opportunities in North America, Europe, Asia, Africa, and beyond, reflecting the increasingly global nature of business. Established in 1979, Farber continues to grow by fostering an unparalleled collaborative approach and by actively aligning interests with our clients.

Making business work better, together.™

Position Summary

The Business Systems Analyst is responsible for planning, designing, developing, and launching efficient business, financial, and operations systems that support the core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. You will also look for new technologies to optimize business processes and play a pivotal role in ensuring IT’s understanding of business requirements and solution implementation, as needed.  As an SME, you will also provide tier two support for various applications used by the business.

Major Responsibilities

  • Meeting with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identifying and resolving systems issues.
  • Leading design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Reviewing and analyzing the effectiveness and efficiency of existing systems and developing strategies for improving or further leveraging these systems.
  • Identifying and establishing scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
  • Providing friendly and helpful customer service as first point of contact for application support requests. Requires interaction with users via telephone, remote support tools, and direct desk-side assistance. 
  • Reviewing, analyzing and presenting end user change requests to the Application Manager for prioritization.
  • In accordance with the Solution Development Life Cycle, gathering detailed requirements, making system changes, testing, documenting and training staff on minor changes to Dynamics 365 based applications under supervision of the Senior Analyst or Manager. 
  • Maintaining accurate records of completed and pending requests using the Service Desk ticketing system and other Application team specific documentation repositories.
  • Taking ownership over assigned operational processes within the application team including; regular CRM license review, regression testing post Microsoft updates, refresher training delivery and content updates, new employee application training.
  • Participating in application projects as a member of the IT application team. Responsibilities could include one or more of requirements gathering and documentation, configuration changes, test plan development, QA testing, end user training development and delivery.
  • Identifying root causes of issues and recommending and/or implementing continuous improvements to IT applications processes and systems.
  • Staying current with advancements in Dynamics 365, Power Platform, Sharepoint and other O365 solutions in order to educate users and IT peers on new capabilities, tips and tricks to improve our users’ IT experience and productivity. Bringing forward ideas to management on how to use these tools to improve our end user working experience is expected.


  • University Degree or College Diploma in Computer Science or Computer Engineering or a related field.
  • 5+ years’ experience in Dynamics 365, Technical Support and/or other IT roles.
  • Previous experience with any of the following: SharePoint, Power Automate, Power Apps, Zapier, SQL Management and various Project tools is an asset.
  • Great communication and interpersonal skills to interact with internal and external stakeholders at all levels. 

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
  • hybrid work arrangements 
  • vacation days based on experience and years of service
  • wellness days 
  • extended health and dental coverage
  • life insurance
  • long-term disability
  • employee contributed retirement savings plan option 
  • financial support for professional development
  • employee Assistance Program and mental health resources
  • exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices. 
Farber encourages applications from all qualified candidates who represent the diversity of Canada. 
  • if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

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