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Operations Manager (Remote)

North York, ON

Company Information

As one of Canada's most established and respected debt solution providers, we’ve partnered with Canadians in building their confidence by leaving their debt behind.  Leveraging our 40+ years of experience, our dedicated team of Licensed Insolvency Trustees and debt solutions professionals have successfully guided over 100,000 Canadians out of debt, rebuilding their financial health.  Our experience also extends to providing our clients with tax dispute resolution, through our team of Tax Lawyers and ex-CRA Advisors. With over 250 employees in over 94 offices across Eastern and Western Canada, we are embarking on our next stage of growth primed to disrupt the industry by helping Canadians take back control of their financial futures.

To do that, we need experienced, energized, and agile marketers to play critical roles in helping us reach our ambitious goals, by reimagining how we go to market in every possible way and disrupting our industry so we can better serve Canadians in need.

Position Summary

We are looking for a Business Operations Manager who wants to make an impact on people's lives and work with like-minded people who share that same passion. We need someone with energy, 
enthusiasm, innovation, attention-to-detail, and talent to join our growing team. We are looking for someone that thrives in an environment where you get to wear many hats, collaborate, continually learn, and tangibly see the benefits of your improvements. You are self-motivated, resourceful, and can adapt quickly to changing situations.

In terms of job responsibilities, the ideal candidate will be responsible for improving our company’s 
operating capabilities, implementing new processes to improve efficiency, and leading projects to help the company grow and scale. Below are some more specific responsibilities you will have as a Business Operations Manager.

Major Responsibilities

  • Work with the Vice President of Central Operations on planning, monitoring, and implementing change to develop the Operations Team and its processes
  • Work to develop the Operations Team. Engage in consistent and effective one-on-ones, individual development plans, ensuring clarity of roles and goals
  • Manage key strategic projects ensuring strong planning, communication, and collaboration with stakeholders
  • Maintenance of a Business as Usual (BAU) process for handling the general process, tool, and technology improvements needed by other teams or team members. This includes requirement gathering, assessing impacts on other teams, critical thinking then oversight of execution by other teams or the Operations Team
  • Work closely with other team members to gain adoption and deliver value in the BAU process
  •  Working with the VP of Central Operations, develop standards for the Operations Team to follow, including a standardized process
  •  Provide guidance to the Operations Team on their maintenance of various systems and processes. Work with them to provide creative solutions to the ongoing needs of the firm.
  • Training/mentoring/coaching the Operations Team
  • Develop Subject Matter Experts of the various processes and software to be called upon for training within the firm
  • Hire and develop training material and process for the team to follow
  • Interacting with senior management for reporting
  • Participate in process improvement workshops to identify root causes, identify opportunities and create future state processes
  • Identify appropriate metrics that will assist in monitoring performance
  • Identify and leverage key success metrics to drive member satisfaction and overall operational efficiency
  •  Develop and execute a business strategy for successful growth by implementing best-in-class technologies and practices
  • Partner with Front Line Teams, Learning & Training, Human Resources, and other departments to continuously improve business operations and provide world class service to our clients
  • Enhance workflows to enable more effective communication, feedback and execution
  • Support the development and adoption of project management methodologies across the organization
  •  Work with cross-functional teams and outside vendors/partners in planning and execution of projects

Knowledge, Skills and Abilities

• Ability to lead management-level employees and be responsible for their mentorship, 
development improve employee engagement and overall performance.
• A self-starter who can prioritize with the flexibility to manage workload demands and multiple 
tasks as required
• Able to set and meet targets and service levels of the team
• Ability to quickly learn new software and processes
• Strong organizational skills 
• Willingness to continually develop and become Subject Matter Experts in most if not all of our 
operating software
• Strong financial analytical skills, including the use of Excel and other software and applications
• Strong ability to work collaboratively with other teams and managers
• Interpersonal skills that facilitate positive outcomes and business promotional efforts

Education and Experience

• A bachelor’s degree or other post-secondary education in Business Operations, Information 
Systems, Project Management or equivalent experience 
• PMP designation or MBA or equivalent post-graduate degree would be an asset
• Minimum of 5 years of experience in an Operations role ideally in financial or professional 
services area. At least 2 of those years at a managerial level or similar people manager 
• Experience with Microsoft Dynamics would be an asset
• Extensive experience in Operations including project management
• Strong verbal, written, and organizational skills
• Natural leader who is great at getting the best out of others
• Ability to juggle changing priorities while maintaining a positive attitude in the face of changing 
• Track record of successfully delivering projects from start to finish on time and within budget

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:
•    hybrid work arrangements 
•    vacation days based on experience and years of service
•    wellness days 
•    extended health and dental coverage
•    life insurance
•    long-term disability
•    employee contributed retirement savings plan option 
•    financial support for professional development
•    employee Assistance Program and mental health resources
•    exclusive access to perks and discounts

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Farber Financial and its entities will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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